From the LITA Blog covering the American Library Association Annual Conference comes a thought-provoking entry, Reference Interactions in the Digital Age: Revising the RUSA Behavioral Guidelines. The revised guidelines themselves, found here, address specific behavioral issues as they apply to general, in person, and remote reference. This particular summary concentrates on the panel's discussions of providing remote reference. The new guidelines and discussion of them will be incorporated into the CFLC Workshops, Ready Reference for Paraprofessionals and The Reference Interview; watch for them soon!
SUBJECTS: ALA ASSORTMENTS; REFERENCE RICHES
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