This week's Tuesday Tool is Find-A-Human: IVR Cheat Sheet, a list of verified methods for getting around companies' IVR (Integrated Voice Response) systems to talk to a human being.
Janet Miller, Reference Librarian at the Mims/Scottsmoor Public Library (Brevard County, FL), who posted this reference for the Ask a Librarian list includes the advice, "Notice the upper right corner where you can choose different views (e.g., by category or all in alphabetical order). " Data can also be downloaded, notifications and subscriptions are available, and volunteers are encouraged to participate and add to the database.
Very useful; it's been added to the CFLC Reference Desk under Consumer Information and Directories. Thanks for the heads-up, Janet!
SUBJECTS: REFERENCE RICHES
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