OCLC Oddments: Resource Sharing Issues

Two recent announcements of concern to members from the OCLC Resource Sharing List:

[From Monday, July 10]: OCLC regrets to inform users of ILLiad, Clio and additional third-party services that use Web services to communicate with OCLC Resource Sharing, that attempts [sic] the following actions receive an error message: "An unknown error occurred...."

* Attempting to update to update requests to received
* Responding "no" to a Conditional
* Delete a request associated with a conditionalized response
* Updating of Lending requests to 'Shipped'
* Updating Borrowing requests to 'Returned'
Additional actions may result in the error message as well.

OCLC is blocking the attempts to update these requests. Each discrete request may fail multiple times, as each update is performed. A fix is planned for approximately 11:00 pm Eastern time Tuesday, July 11. The next attempted update following this fix will update these requests properly.

If a request subject to the error message above must be processed before the fix is installed, users may do so through WorldCat Resource Sharing at http://firstsearch.oclc.org.

We apologize for any inconvenience and confusion this problem is causing our users.

[From Tuesday, July 11]: Due to problems updating requests (as outlined below and distributed Monday, July 10, 2006), OCLC will be treating today, Tuesday, July 11, as a non-referral day to allow our users an extra day to handle requests.

We apologize again for the inconvenience and confusion that this is causing our users.

SUBJECTS: OCLC ODDMENTS